Store Policies

Custom Design

All custom jewelry is nonrefundable and requires a 30% deposit. Full payment upon receipt of custom work will denote the client’s complete satisfaction.

Jewelry Inspections

We recommend bringing us your diamond jewelry for inspection every 6 months. Our jeweler will inspect the prongs to help prevent any possible damage or loss of your gemstones. This inspection service is free.

Gift Cards

We offer gift cards in any denomination.


We offer a 90 day layaway plan for any item you desire. We do require an initial 30% deposit of the total purchase not including tax. The payments thereafter may be made at your convenience in accordance to the terms. Alterations & adjustments, such as ring sizing, will be made at balance payoff. Most can be done the same day. Expired layaway’s will receive an in store credit for monies received.

Refund Policy

Exchanges or Store Credits are permitted within 30 days from the date of purchase when accompanied with the original sales receipt. The returned merchandise must be unused and unworn, in original condition and without alteration. There are no cash refunds. Refunds, exchanges or credits will not be permitted on special orders, altered and / or custom items, sale items, items designated under “as is” or “final” types of sales.


All merchandise is guaranteed to be what the description states it to be, free of manufacturers defects. It will be left to the discretion of Diamond Creations By Ramona to determine the limits of our liability for repairs or replacement.